Return Policy

We will happily accept returns on all full-priced merchandise for store credit.  Your return will be adjusted for shipping cost if you took advantage off the "free shipping" option.  

All full-priced, unused, unwashed and unworn merchandise can be returned for store credit. Products found damaged and used will not receive store credit.

This includes pet hair, stains, smells, rips, damaged zippers, crochet rips, safety pins on product, incomplete strapping or buttons, make up stains, and etc.

We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing.

Please send an email to lashcandi@gmail.com to request an RA Number.

We must receive the returned product within 7 days from the assigned RA Number. 

THERE IS A 5% RESTOCK FEE AND CUSTOMER IS RESPONSIBLE FOR NEW DELIVERY RATE. 

Once we receive your return please allow 3-6 business days for processing.

Once processed we will email you a store credit code which can be used to purchase a new item of your choosing.  

 

Defective Item:

If you have received an item with any problems or defects, please contact us within 5 days of receiving your order to inform us of the issue.

If we are not notified within 5 days, you will no longer qualify for a return.

You must send a photo to lashcandi@gmail.com of the damage/defect item along with all the details of your order invoice.  

How to return merchandise:

You are responsible for shipping charges associated with returning the package. Please include a copy of the invoice and please state the reason for your return on the invoice. If you do not have a copy of the invoice, please print out your confirmation email and this will suffice as record of your transaction.  

*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.

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© 2021 CANDILASH WAX & WELLNESS BAR. ALL RIGHTS RESERVED. PRIVACY POLICY